FAQ

-What if I need assistance or have questions, who can I contact? E-mail us at habeshajewelry@gmail.com .

- When will my on-line payment post to my account? Payments will be posted to your account on the same day it is received. Any payment received after 11:00 PM (Eastern Time) will be posted the following day. The same applies for holidays.

- When can I accept my shipment? All orders are processed within 1-2 business days. Domestic orders takes 2-5 business days. International orders takes 7-10 business days. We will be happy to provide you with a tracking number and/or customs number if you would like to track your package. 

- Do you offer express shipping? Yes, we offer next day shipping as well as two day shipping for domestic orders. Express shipping is offered for international orders. PLEASE CONTACT US RIGHT AWAY should you need an express order.

- How do I take care of my new jewelry? Simply avoid showering, swimming, and chemicals such as perfume near the product. Remember to remove your jewelry when using cleaning products as well. Keep it sealed in an air tight bag when not in use. Keeping pieces wrapped separately will help your jewelry last longer. 

-How do I clean my jewelry? Clean only with a dry cloth or cotton ball to wipe off.  Avoid cleaning it with chemicals.

- How long will my jewelry last without fading or tarnishing? Since our products are not real gold or real silver,  If kept properly, your jewelry can last 2-3 years.