Refund & Exchange

We hope that you are satisfied with your selection. If you are not, simply contact us within one day of receiving the merchandise and explain your reason. We will gladly exchange it for you. See the process below.

Exchange Process

1. E-mail us at and provide the reason for the exchange within 24 hours of receiving the merchandise.

2. Include your packing slip, all of the original packaging,  the merchandise and mail within 2 business days to:

Elsabet Jewelry  P.O Box 1543 Lynnwood, WA 98046

3. EHJ team will inspect the returned jewelry. 

4. Wait 7-10 days for your exchange

Refunds are not issued.