Exchange Policy

We hope that you are satisfied with your selection. If you are not, simply contact us within one day of receiving the merchandise and explain your reason. We will gladly exchange it for you if it has not been used. See the process below.


Exchange Process

1. E-mail us at and provide the reason for the exchange within 24 hours of receiving the merchandise.

2. Email your tracking number for the exchange. Include your packing slip in all of the original packaging, the merchandise and mail within 2 business days to:

Elsabet Jewelry  P.O Box 1543 Lynnwood, WA 98046

3. EHJ team will inspect the returned jewelry to ensure the jewelry has not been used. If there is an issue with the returned items, you will be informed right away and expected to pay shipping to get the items back.

4. Wait 7-10 days for your exchange.

5. Pay any shipping for exchanged items.


Thank you.